1. Tiered Return Rules (Based on Device Grade)

✅ Premium Grade (Like-New, 95%+ condition, Huawei-certified refurbished)

  • 30-day no-questions-asked return (subject to 15% restocking fee + return shipping)
  • 180-day replacement guarantee for hardware failures

✅ Standard Grade (Good, 80-90% condition, key components tested)

  • 15-day full refund for functional defects (requires Huawei-authorized diagnostic report)
  • 90-day partial refund (0.5% daily depreciation fee applies)

✅ Budget Grade (Fair, 70% or lower condition)

  • 7-day return window (core functionality issues only)
  • Optional Return Protection (Pay $30 for full refund eligibility)

2. Exclusive “Trade-Up” Incentive

🔹 Get 15% bonus credit when exchanging returned devices for newer models
🔹 Priority buyback offers for repeat customers

3. Tech Verification Clause

🔸 48-hour inspection period upon delivery
🔸 Free remote support (3 sessions max) for software/firmware issues
🔸 Hardware disputes require Huawei-certified service center validation

4. Seller Protection Measures

❗ No returns allowed for:

  • Cosmetic damage (scratches/dents >5mm)
  • Tampered/removed serial number labels
  • Non-original firmware modifications

🏢 B2B customers may negotiate shared return shipping costs

5. Loyalty Rewards for Low-Return Buyers

🎁 VIP Status (No-Inspection Returns) if annual return rate <5%
🎁 3% refundable deposit on next purchase

Post-Return Transparency

All returned devices undergo re-certification, and their service history is disclosed to future buyers.

Why This Policy Works for Sellers?

✔ Risk-based pricing (higher grades = longer return windows)
✔ Converts returns into future sales (trade-up program)
✔ Reduces fraudulent claims with strict tech verification
✔ Encourages responsible returns via loyalty benefits

Adjust fee percentages and timeframes based on profit margins. Consider integrating a self-check app for faster inspections.

Would you like any modifications to better fit your business model?